Growing e-commerce business and cross-border deliveries can impel the automated parcel delivery terminals market


Automated parcel delivery terminals offer convenience to both the customer and seller. The terminals allow customers to collect their parcels as per their convenience. They also help retailers to avoid losses due to delivery failures or re-attempt of delivery. These terminals can be divided into two major deployment locations namely indoor and outdoor and are extensively used in various end-use industries including shipping and logistics, retail, government, and others.

Smart Cities Across the world to Boost Demand for Outdoor Terminals

In 2016, the indoor location segment accounted for the largest market share. The high acceptance of indoor terminals can be credited to lesser threats of damage and theft. Additionally, they can provide the easy collection, delivery, as well as recovery, of parcels, even in hostile weather surroundings. The indoor terminals offer cost benefits as compared to outdoor deployment since they require comparatively less capital for installation, operation, and maintenance.


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Due to all these factors indoor terminals are considered as the most suitable option among the end-users. One of the recent updates include Cleveron’s newly launched click and collect parcel terminal called CleverFlex at Inditex, Zara. It is a robotics-based parcel terminal that can be integrated with store environment and can also be used by the retailers for solving in-store high volume click and collect parcel delivery.

However, the outdoor terminal segment is likely to emerge as the fastest-growing deployment segment with a CAGR of 15.9% during the forecast period (from 2017 to 2025). This growth is attributed to high demand for smart cities and provision of intelligent parcel lockers at outdoor locations to facilitate more convenience to customers.

Market Overview

According to a report by Grand View Research, Inc., the Automated parcel delivery terminals market is projected to reach USD 1.06 billion by 2025. Factors such as rapidly growing volumes of parcel shipping due to growing e-commerce business and cross-border deliveries across the world can drive the market over the forecast period. In addition, increased usage of smartphones, internet, and IoT is also driving the market growth. Key companies operating in the market include Smartbox Ecommerce Solutions Pvt. Ltd., Winnsen Industry Co., Ltd., Bell and Howell, LLC, ByBox Holdings Ltd., and Neopost Group, TZ Ltd.

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